Help & Support

1. How do I place an order?
 

Only members are able to place wholesale orders. Click the “Request Order by Email” button. Fill out the form with your contact information, the items you wish to order, and their quantities. Once completed, email the form to secondlifecollection2026@gmail.com.
 

2. When will my order be shipped?
 

Regular inventory orders are fulfilled upon request and shipped to the customer prior to payment. An invoice will be provided through QuickBooks, with payment due 30 days from the date the order is shipped.
 

3. When is payment required for custom orders?
 

Custom orders require payment prior to fulfillment. Once your custom order has been reviewed and the details have been agreed upon, an invoice will be issued through QuickBooks. Payment must be received before fulfillment begins.
 

4. Who is responsible for shipping and handling costs?
 

Customers are responsible for all shipping and handling costs. These charges will be included in your invoice.
 

5. What is your return policy?
 

Returns are accepted only for regular inventory items. All return requests must be submitted within 30 days of the ship date. Custom orders are not eligible for returns, regardless of the reason. Please contact us within the eligible return period to initiate a return.
 

6. Can I return a custom order?
 

No. All custom orders are final sale and cannot be returned. This policy applies to all items made or customized specifically to meet your requirements.
 

7. Can I return an order containing multiple quantities of an item?
 

Yes. Regular inventory items may be eligible for return within 30 days of the ship date, regardless of the quantity purchased. Custom orders are not eligible for returns.
 

8. How do I request a return?
 

Please contact us within 30 days of the order ship date to initiate a return for eligible regular inventory items. Our company will provide and cover the cost of the return shipping label. Custom orders are not eligible for return.
 

9. Which shipping carrier do you use?
 

All orders are shipped via UPS. Shipping and handling charges for the original shipment will be included in your invoice.
 

10. When will I receive my invoice?
 

For regular inventory orders, an invoice will be issued through QuickBooks, with payment due 30 days from the date the order is shipped. For custom orders, an invoice will be issued through QuickBooks after the order details have been reviewed and agreed upon. Payment for custom orders is required before fulfillment begins.